Customers Service
1. GENERAL TERMS & CONDITIONS
These terms and conditions regulate the use and the sales carried out on the OPO OPIUM e-shop. By placing an order with www.opoopium.co.uk you acknowledge to have read and agreed to these Terms and Conditions.
TRADER INFORMATION
The website www.opoopium.co.uk belongs to HMS JEWELLERY AND NOT and is protected by the copyright law of the United Kingdom of Great Britain and Northern Ireland with HQ located in London.
ITEMS
The items on the e-shop are described by material, colour and dimensions. In same cases weight and package dimensions. The descriptions attempt to describe the object as accurately as possible yet, despite that you are welcome to contact OPO OPIUM with any questions or doubts you might still have. Due to computer’s colour settings, browser software or computer system used by you, the colours of the products displayed in the pictures on the opoopium.co.uk website can differ from their actual colours. OPO OPIUM cannot be held responsible for any such differences.
AVAILABILITY
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. In addition, some of the works are unique or cannot be repeat in large quantities. Please inquiry if you wish to make a special order as to manny repeated items.
PRIVACY
All personal information saved at the opoopium.co.uk and Paypal will be handled with most care. OPO OPIUM will not let a third party see or use your personal details without your prior consent. You have the right to at any time know what information is kept about you in the system. This information is available upon request by sending an email to [email protected]. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
2. PAYMENT METHODS
PAYPAL
Upon order by clicking CHECKOUT you will be redirected to the PayPal website. There you can fill in your details and proceed with purchase, if you don`t have a PayPal account you can pay with your debit or credit card as a PayPal guest.
After the purchase is completed you will receive a confirmation email from PayPal.
OPO OPIUM does not store card numbers or any other payment information after the transaction is completed.
PRICES
All prices at www.opoopium.co.uk are stated in British Pound Sterling, you will be charged in this currency. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company when your account is debited. Please note that rate used by your bank or credit card company may not be the exact rate as stated at time of purchase. The price of each product is stated including standard shipping costs inside the European Community. VAT does not apply at present.
PRICE CHANGES
OPO OPIUM reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.
3. SHIPPING & DELIVERY
SHIPPING CHARGES
Shipping charges are stated in product information. All orders are shipped via Royal Mail.
You are welcome to contact OPO OPIUM regarding shipment possibilities to other Countries or with any other special requests.
Shipping rates are not inclusive of import fees that could be charged when the package reaches your destination country.
EXTRA DUTIES AND CHARGES
VAT does not apply at present.
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. OPO OPIUM does not collect VAT, duties and/or taxes on orders to countries outside the EU and it cannot predict what your particular charges may be. If you do incur in any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
DELIVERY TIME
If no special requests the works can be shipped in the next day as purchase. Delivery times may be a little longer during sales or local/public holidays:
- UK 2 to 4 working days.
- Rest of the World up to 28 working days. We try to provide the fastest service available.
HOW TO TRACK YOUR ORDER
A tracking number will be provided upon purchase.
For orders in the UK http://www.royalmail.com/track-and-trace/tracking-your-mail
Please consult your national mail website for further informations about Trace and Tracking your parcel.
SHIPPING AND COLLECTING
During the registration process at PayPal you will be required to register or provide your personal address information. The package will be delivered to the address you have stated as your delivery address. If you wish to receive your package to an alternative address please state that address in the checkout process. If you wish to send products to more than one address, please place one order for each address. With the tracking number information provided with each order, you will be able to track your package at all times.
Due to courier restrictions and the risk of credit card fraud you cannot request delivery to PO Boxes.
It is not possible to redirect parcels once it has been dispatched.
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or destination customs clearance.
INSURANCE
OPO OPIUM insures each purchase during the time it is in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient which is not you for delivery purposes then you accept that evidence of a signature by them is evidence of delivery and fulfilment by OPO OPIUM and transfer of responsibility in the same way.
UNCOLLECTED ITEMS
Shipping costs will not be refunded for uncollected items. Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or other parties, none of which will be refunded by OPO OPIUM.
FORCE MAJEURE
In case of Force Majeure, OPO OPIUM`s obligations are procrastinated. The contract between you and OPO OPIUM can in such cases be partially or fully terminated by yourself or by OPO OPIUM. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
Should these unexpected circumstances occur, OPO OPIUM will do all we can to solve the matter for our customers as soon and entirely as possible.
4. RETURNS, REFUND & EXCHANGE
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return in perfect unused condition accompanied by the original invoice.
Please note that you are responsible for the returned product(s) until it reaches the HQ. You are advised to send the package with a dispatch number so that it can be traced.
Returned merchandise shipping charges are at the customer’s expense. Any shipping or customs charges that may incur when returning the products are the customer’s responsibility. In the case of an Exchange however, OPO OPIUM will not charge any additional charges for shipping the new items.
HOW TO MAKE A RETURN
All return shipping costs are to be paid by the customer. When making a return, please be sure to clearly mark your return shipment as “returned goods” on any customs or postal forms and also on the outside of the package.
If you paid by PayPal, the amount will be refunded to your PayPal linked bank account.
Refunds for returns will be made as soon as possible, 30 days at the latest. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs is applied . Also note that additional duties, taxes or any additional charge you may have, will not be refunded by OPO OPIUM.
In the case of an exchange, OPO OPIUM will not add additional charges for shipping of the new items.
All exchanges are subject to availability. In the case of an exchange, please inquiry by [email protected] as soon as possible to reserve another item.
Returns and Exchanges should be sent to the following address:
-OPO OPIUM-
CHELSEA BRIDGE WHARF
40 BURNELLI BUILDING
352 QUEENSTOWN ROAD
SW8 4NG LONDON
UK